Frequently asked questions
What’s in the box?
It’s always a surprise! You’ll receive 8-12 healthy items (snacks, skincare, vitamins and more) and a mix of samples and full-size products in every box. The box is valued at $40-$75 including shipping. The Original box has a mix of healthy products (can also contain vegan products) and the Vegan box is strictly vegan.
When will I get my box?
The box leaves around the 5th of every month. It can take 2-7 business days for the box to arrive. If you want something sooner. Check out our Gift Box section!
Can I buy just one box?
Our boxes are available as a subscription. We recommend you try our monthly subscription at which point you can skip months, change delivery frequency or cancel anytime. Or visit our Gift Box section for 1-time purchases.
When will I be billed?
Our monthly subscriptions are billed once a month on the same day every month (the day that you signed-up). The 3 and 6 month memberships are pre-paid and do not renew automatically.
What is our cancellation policy?
All pre-paid items can be cancelled during the first month by sending us an email at firstname.lastname@example.org. However, once the first month has passed all pre-paid items are non-refundable . If you cancel your box after a payment has gone through, you will still receive that box, but the cancellation will start the following month. Example: Your monthly subscription payment went through on November 5th for the December box. You then cancelled your subscription on November 30th. You will still receive the December box because the payment went through, but you will no longer be billed moving forward.